DELIVERY
UK & INTERNATIONAL DELIVERY TIMES & COSTS
We ship worldwide. Shipping is Free to the UK and Thailand. All other destinations at £25.00
Please note, during sale your purchase may take longer to arrive.
During free shipping promotions, the delivery cost will be removed on the final payment page.
TAXES & DUTIES
To ensure that the most accurate pricing, taxes and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your country from the list of shipping destinations.
Taxes
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations. Please note taxes and duties are not applicable for Australian orders under 1000 AUD.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
- AustraliaAustria Bahrain Belgium Brunei Bulgaria Canada Chile China Croatia Cyprus Czech Republic Denmark Egypt Estonia Finland France
- Germany Greece Hungary India Ireland Italy Japan Jordan Kuwait Latvia Lithuania Luxembourg Malaysia Malta Monaco Netherlands New Zealand
- Norway Oman Philippines Poland Portugal Puerto Rico Qatar Romania Saudi Arabia Singapore Slovakia Slovenia South Africa South Korea Spain
- Sweden Switzerland Taiwan ROC Thailand United Arab Emirates United Kingdom United Kingdom – Jersey
- United States Venezuela
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.
ORDER TRACKING
Once your order has left us, you will receive an email containing an air waybill number to track its progress online.
Our shipping partner, FedEx, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:
- Rescheduling your delivery for a nominated day
- Placing your shipment on hold if you are away from home
- Arranging to collect your order from a FedEx service point
IMPORTANT INFORMATION
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
- Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
- We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
SERVICE UPDATE
Brazil
Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.
Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.
China
As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.
Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).
From the rest of the world:
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288
Depending on the clearance method and value of your order, you may need to provide DHL with further information, such as a copy of your ID and a consignee’s declaration letter.
Gaza
All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.
Mexico
If your order contains footwear, you must hire a licensed broker to clear customs.
GCC Countries
A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:
Saudi Arabia - your Saudi National ID or valid resident permit (Iqama)
Bahrain - your Civil Population Registration (CPR or ID Card)
Qatar - your Qatar Identification Number (QID)
Restrictions on jewelry
We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.
South Korea
All South Korean postcodes must now be 5 digits.
To avoid any possible delays, make sure your postcode is entered correctly when placing your order.
Russia
The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.
We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.
Turkey
For orders over 75 EUR, FedEx will need you to provide one of the following pieces of information:
FedEx will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.
- TR ID number (if you are a Turkish citizen)
- VAT number (for deliveries to a company address)
- Passport number (non-residents)
INSURANCE
SORAPOL insures each purchase during the time it is in transit until it is delivered to you. At checkout, you may have the option to select whether you’d like to sign for your delivery. At this point, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by SORAPOL and transfer of responsibility in the same way.
DHL can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. By waiving the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
Please note, if your delivery is above a certain value, you will not have the option to opt out of signature confirmation. This is to insure the safe arrival of your order.
FREE SHIPPING
From time to time, SORAPOL runs free shipping promotions. To be notified by email, simply sign up to fashion news. Please note that free shipping promotions will be applied to your order on the payment page.
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