EXCHANGE & RETURNS

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.

Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties.

Please make sure your items are returned new, unused and with all SORAPOL garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing customercare@sorapol.co.uk if you have any further questions.

RETURNING YOUR PURCHASE

Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return, book your complimentary collection and have your items sent back to us.

Please follow the steps below to return your purchase.

..........................

To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email customercare@sorapol.co.uk if you intend to do this and send your purchase to the following address:

SORAPOL London Co Ltd, 73 Soi Sukhon-Thaswas 26, Sukhon-Thasawas Road, Ladprao, Bangkok 10230, THAILAND.

RECEIVING A REFUND

Your refund will be credited to the original payment method.   

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through SORAPOL. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

OUR POLICY

All items must be returned new, unused and with all SORAPOL and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.   

Late Returns

Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of SORAPOL.

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all SORAPOL and designer garment tags still attached.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request a return through your SORAPOL account and send the faulty goods back to us within 30 days of receiving your order.

Colours

We have made every effort to display the colours of our products that appear on SORAPOL as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

© 2017 Sorapol London Ltd. All rights reserved.